INTRODUCTION
Welcome to the iSigns.io Ltd website Terms and Conditions (referred to in this document as the ‘Terms’). We want you to know that privacy, security, confidentiality, and great customer service are all very important to iSigns.io Ltd, so we devised these Terms to help make our website a safe and easy place to shop. Our Terms apply to the use of this website and the supply of goods ordered through it. By accessing the iSigns.io Ltd website and/or placing an order, you’re agreeing to be bound by the Terms we’ve set out below so, if you don’t want to be bound by them, please do not use the iSigns.io Ltd website.
1. ABOUT iSIGNS.IO LTD AND HOW TO CONTACT US
1.1 Who We are. iSigns.io Ltd is owned by iSigns.io Ltd, a company registered in England and Wales. Our company registration number is 15437312. In addition to our core business of supplying architectural signage, we operate an e-commerce website www.isigns.io from which our customers can order and subscribe to signage products and services online. Our registered office is at 98 Wynn Road, Wolverhampton, WV4 4AN, United Kingdom.
1.2 Contacting us. If you have any questions relating to these Terms, please contact our Customer Services team on email info@isigns.io, and we’ll be happy to help. Our working hours are open Monday-Friday, between 8.00 am and 5.00 pm, but we’re closed on weekends and Bank Holidays. Please note all calls to our Customer Services team may be subject to your standard telephone charges, and inbound and outbound calls may be recorded for quality monitoring and training purposes.
1.3 How We may contact You. If we need to contact you, we’ll usually do so by emailing you at the email address you provided in your order. We may also contact you by telephone or post using the contact information you provided in your order.
1.4 Definitions
2. OUR CONTRACT WITH YOU
2.1 Our contract. These Terms apply to orders placed by you and the supply of goods by us to you, which forms our Contract with you. No other terms are implied by trade, custom, practice, or course of dealing.
2.2 Entire agreement. The Contract refers to the entire agreement between us in relation to its subject matter. It means you acknowledge you haven’t relied on any statement, promise, or representation or assurance or warranty that isn’t set out in the Contract.
2.3 Language. We only set out these Terms and the Contract in the English language.
2.4 Your copy. Please print a copy of these Terms or save them to your computer for future reference.
3. PLACING AN ORDER AND ITS ACCEPTANCE
3.1 Placing your order. Please follow the onscreen prompts when you place an order. Each order you place represents an offer by you to buy the goods specified in the order subject to these Terms.
3.2 Correcting input errors. Our order process makes it easy for you to check and amend any errors before you submit your order to us. Please check your order carefully before confirming it, as you are responsible for ensuring your order and any specifications you submit with it are complete and accurate.
3.3 Acknowledging receipt and acceptance of your order. When you place an order, you’ll receive an email from us acknowledging receipt. Our acceptance of your order takes place when we send the email for you to accept it, at which point the Contract between you and us starts.
3.4 If we cannot accept your order. If we’re unable to supply you with the goods for any reason, we’ll notify you by email, and we won’t process your order. If you’ve already paid for the goods you ordered, we’ll refund you the full amount, including any delivery costs you were charged for as soon as possible.
4. OUR GOODS
4.1 The images of the goods on our site are for illustrative purposes only. Although we make every effort to display colours of our products accurately, we can’t guarantee that your computer’s display will accurately reflect the colour of the goods. The colour of your goods may, therefore, vary slightly from those images.
4.2 Goods packaging may vary. The packaging of the goods may vary from that shown on images on our website.
5. YOUR RIGHTS TO MAKE CHANGES
5.1 If you wish to make a change to the goods you have ordered please contact us. We’ll let you know if the change is possible. If it is, we’ll let you know about any changes to the price of the goods, the timing of supply or anything else that would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
6. OUR RIGHTS TO MAKE CHANGES
6.1 Minor changes to the goods. We may change the goods:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvements, for example, to address a security threat.
6.2 More significant changes to the goods and these Terms. In addition, we may make changes to these Terms or the goods, but if we do so, we’ll notify you and you may then contact us to end the Contract and receive a full refund before the changes take effect.
7. PROVIDING THE GOODS
7.1 Delivery costs. The costs of delivery will be as displayed to you on our website.
7.2 When we will provide the goods. During the order process, we’ll let you know when we will provide the goods to you.
(a) If the goods are goods we are delivering to you, we’ll deliver them to you as soon as reasonably possible and in any event within [insert number] days after the day on which we accept your order.
(b) If the goods are goods we are supplying to you, your order will be processed within 2-5 days after the day on which we accept your order.
7.3 We are not responsible for delays outside our control. If our supply of the goods is delayed by an event outside our control, we’ll contact you as soon as possible to let you know, and we’ll take steps to minimise the effect of the delay. Provided we do this, we won’t be liable for delays caused by the event, but if there’s a risk of substantial delay, you may contact us to end the Contract and receive a refund for any goods you have paid for but not received.
7.4 Collection by you. If you have asked to collect the goods from our premises, you can collect them from us at any time during our working hours of 9.00 am to 5.00 pm on weekdays (excluding public holidays).
7.5 If you are not at home when the goods are delivered. If no one is available at your address to take delivery, we’ll leave you a note that the goods have been returned to our premises, in which case, please contact us to rearrange delivery.
7.6 If you do not re-arrange delivery. If you do not collect the goods from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from our premises, we’ll contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we’re unable to contact you or re-arrange delivery or collection, we may end the Contract and Clause 10.2 will apply.
7.7 If there is a risk of substantial delay. If you have contacted us to end the Contract for a reason set out at Clause 7.3, the Contract will end immediately and we’ll refund you for any goods which you have paid for but not received.
7.8 When you become responsible for the goods. The goods will be your responsibility from the time we deliver the goods to the address you gave us or you collect them from us.
7.9 When you own goods. You own the goods once we have received payment in full.
8. YOUR RIGHTS TO END THE CONTRACT
8.1 You can always end your Contract with us. Your rights when you end the Contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the Contract and whether you are a consumer or business customer.
8.2 If what you have bought is faulty or misdescribed. If you have bought goods that are faulty or misdescribed, you may have a legal right to end the Contract, to get the goods repaired or replaced or to get some or all of your money back, see Clause 10.
8.3 If you are ending the Contract for a reason set out at Clause 8.2. If you are ending a Contract for a reason set out at Clause 8.2, the Contract will end immediately, and we will refund you in full for any goods which have not been provided, including any delivery costs. Alternatively, you may request a replacement.
8.4 Ending the Contract because of something we have done or are going to do. If you are ending a Contract for a reason set out at (a) to (e) below, the Contract will end immediately, and we will refund you in full for any goods which have not been provided. The reasons are:
(a) we have told you about an upcoming change to the goods or these Terms which you do not agree to;
(b) we have told you about an error in the price or description of the goods you have ordered, and you do not wish to proceed;
(c) there is a risk that supply of the goods may be significantly delayed because of events outside our control;
(d) we have suspended supply of the goods for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than [insert number] days; or
(e) you have a legal right to end the Contract because of something we have done wrong.
9. HOW TO END THE CONTRACT WITH US
9.1 Tell us you want to end the Contract. To end the Contract with us, please let us know by doing one of the following:
(a) Phone or email. Call customer services or email us at info@isigns.io. Please provide your name, home address, details of the order, and, where available, your phone number and email address.
(b) By post. Simply write to us at 98 Wynn Road, Wolverhampton, WV4 4AN, including details of what you bought, when you ordered or received it and your name and address.
9.2 Returning goods after ending the Contract. If you end the Contract for any reason after goods have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at 98 Wynn Road, Wolverhampton, WV44AN, or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on 07445130474 or email us at info@isigns.io for a return label or to arrange collection.
9.3 When we will pay the costs of return. We’ll pay the costs of return:
(a) if the goods are faulty or misdescribed;
(b) if you are ending the Contract because we have told you of an upcoming change to the goods or these Terms, an error in pricing or description, a delay in delivery due to events outside our control, or because you have a legal right to do so as a result of something we have done wrong; or
(c) if you are a consumer and have exercised your right to change your mind under Clause 11.2, you must pay the costs of return.
9.4 How we will refund you. We’ll refund you the price you paid for the goods including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
9.5 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of goods within [insert number] days at one cost but you choose to have the goods delivered within [insert number] days at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
(c) Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the Contract.
9.6 When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind, your refund will be made within 14 days from the day on which we receive the goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the goods back to us. If you are exercising your right to change your mind, you must send off the goods within 14 days of telling us you wish to end the Contract.
10. OUR RIGHTS TO END THE CONTRACT
10.1 We may end the Contract if you break it. We may end the Contract for a goods order at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 30 days of us reminding you that payment is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the goods, for example, delivery address;
(c) you do not, within a reasonable time, allow us to deliver the goods to you or collect them from us;
(d) you do not, within a reasonable time, allow us access to your premises to supply the services; or
(e) you act in a way that it would be unreasonable for us to provide the goods to you.
10.2 You must compensate us if you break the Contract. If we end the Contract in the situations set out in Clause 10.1, we will refund any money you have paid in advance for goods we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the Contract.
10.3 We may withdraw the goods. We may write to you to let you know that we are going to stop providing the goods. We will let you know at least 30 days in advance of our stopping the supply of the goods and will refund any sums you have paid in advance for goods which will not be provided.
11. IF THERE IS A PROBLEM WITH THE GOODS
11.1 How to tell us about problems. If you have any questions or complaints about the goods, please contact us. You can telephone our Customer Services team or write to us at info@isigns.io.
11.2 Your obligation to return rejected goods. If you wish to exercise your legal rights to reject goods, you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on email at info@isigns.io for a return label or to arrange collection.
12. PRICE AND PAYMENT
12.1 Where to find the price for the goods. The price of the goods (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the goods advised to you is correct. However, please see Clause 12.3 for what happens if we discover an error in the price of the goods you order.
12.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the goods, we will adjust the rate of VAT that you pay, unless you have already paid for the goods in full before the change in the rate of VAT takes effect.
12.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the goods we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the goods’ correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the goods’ correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may end the Contract, refund you any sums you have paid, and require the return of any goods provided to you.
12.4 When you must pay and how you must pay. We accept payment with Visa, MasterCard, American Express, and Maestro. You must pay for the goods before we dispatch them. We will not charge your credit or debit card until we dispatch the goods to you.
12.5 What to do if you think an invoice is wrong. If you think an invoice is wrong, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved, we will charge you interest on correctly invoiced sums from the original due date.
13. OUR LIABILITY TO YOU
13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the goods, including the right to receive goods which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and for defective goods under the Consumer Protection Act 1987.
13.3 We are not liable for business losses. We only supply the goods for domestic and private use. If you use the goods for any commercial, business, or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13.4 Limitations to the goods. We supply the goods for domestic and private use. You agree not to use the goods for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13.5 Subject to clause 13.2, we will not be liable to you, under any circumstances, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
(a) any loss of profits, sales, business, or revenue; or
(b) loss or corruption of data, information or software.
(c) loss of business opportunity; or
(d) loss of anticipated savings; or
(e) loss of goodwill; or
(f) any indirect or consequential loss.
13.6 **Subject to clause 13.2, our total liability to you for all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will in no circumstances exceed the total price of the goods.
13.7 Except as expressly stated in these Terms, we do not give any representations, warranties, or undertakings in relation to the goods we supply. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. We won’t be responsible for ensuring that the goods are suitable for your purposes.
14. TERMINATION
14.1 Without limiting any of our other rights, we may suspend the supply or delivery of the goods to you, or terminate the Contract with immediate effect by giving written notice to you if:
(a) you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 30 days of you being notified in writing to do so;
(b) you fail to pay any amount due under the Contract on the due date for payment;
(c) you take any action in connection with entering into administration, provisional liquidation or any composition or arrangement with your creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of a court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of your assets or ceasing to carry on business;
(d) you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or
(e) your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.
14.2 A termination of the Contract shall not affect your or our rights and remedies that have arisen at that point.
14.3 Any provision of the Contract that’s intended to come into or remain in force on or after termination will remain in full force and effect.
14.4 No order that’s been accepted by us may be canceled by you unless you have agreement in writing from us and on terms that you’ll indemnify us in full against all loss (including loss of profit), costs (including the cost of all labor and materials used), damages, charges and expenses incurred by us as a result of your cancellation.
15. EVENTS OUTSIDE OUR CONTROL
15.1 **We won’t be liable or responsible for any failure to perform, or delay in performance of any of our obligations under the Contract that’s caused by any act or event beyond our reasonable control, i.e. an ‘event outside our control’.
15.2 If an event outside our control takes place that affects the performance of our obligations under the Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the event. Where the event affects our delivery of goods to you, we’ll arrange a new delivery date with you after the event is over.
15.3 You can cancel a Contract affected by an event outside our control that’s continued for more than 30 days – simply contact us to do so. If you do opt to cancel, you’ll have to return any relevant goods you’ve already received and we’ll refund the price you paid, including any delivery charges.
16. COMMUNICATIONS BETWEEN US
16.1 When we refer to “in writing” in these Terms, this includes email.
16.2 Any notice or other communication given by one of us to the other under or in connection with the Contract must be in writing and be delivered personally, sent by pre-paid first-class post or other next working day delivery service, or email.
16.3 A notice or other communication is deemed to have been received:
(a) if it has been delivered personally, a delivery receipt has been signed or the notice has been left at the proper address;
(b) if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second working day after posting; or
(c) if sent by email, at 9.00 am the next working day after transmission.
16.4 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that it was properly addressed, stamped and put in the post and, in the case of an email, that it was sent to the correct specified email address.
16.5 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
17. INTELLECTUAL PROPERTY AND RIGHT TO USE
17.1 Ownership of content. Unless otherwise stated, the copyright and other intellectual property rights in the content on the Website are owned by us or our licensors. Any access or use of the website for any reason other than your personal, non-commercial use is prohibited.
17.2 Use restrictions. No part of the website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or another website without our prior written permission.
17.3 Limited personal use. You acknowledge and agree that the material and content contained on the website are available for your personal, non-commercial use only, and that you may (if necessary to make a purchase) download such material and content onto one computer hard drive. Any other use of the material and content on the website is strictly prohibited.
17.4 Prohibited actions. You agree not to (or assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, or create derivative works of such material and content.
18. GENERAL
18.1 Assignment and transfer.
(a) We may assign or transfer our rights and obligations under the Contract to another entity.
(b) You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.
18.2 Variation. Any variation of the Contract will only be affected if it’s made in writing and signed by you and us (or our respective authorized representatives).
18.3 Waiver. If we don’t insist that you perform any of your obligations under the Contract, or enforce our rights against you, or if we delay in doing so, that won’t mean we’ve waived our rights against you or that you don’t have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.
18.4 Severance. Each paragraph in these Terms stands independently. If any court or relevant authority decides any paragraph is unlawful or unenforceable, those remaining will remain in full force and effect.
18.5 Third party rights. The Contract is between you and us, and no other person has any rights to enforce any of its Terms.
18.6 Governing law and jurisdiction. This Contract is governed by English law, and each party agrees to submit any disputes arising out of or in connection with it to the jurisdiction of the English courts.
18.7 WEEE Compliance. The Waste Electrical and Electronic Equipment (WEEE) Regulations were introduced to the UK in 2007 to try to reduce the amount of Electrical and Electronic Equipment (EEE) ending up in landfill by encouraging its reuse, recycling, and recovery. Electrical and Electronic equipment is any product that relies on electricity or batteries to perform its primary function, for example, an illuminated Fire Exit sign. Since iSigns.io Ltd is a producer of EEE, as per the requirements of the regulations, we’re committed to financing the recovery and recycling of WEEE when it reaches the end of its life.
iSigns.io Ltd products covered by the WEEE Regulations carry a crossed-out wheelie bin symbol on either the product itself or its packaging. This symbol should encourage you to dispose of the product separately to other household waste when it reaches the end of its life. To find more information on WEEE recycling and, to locate your nearest recycling centre, please visit the Recycle More website at https://www.recycle-more.co.uk.
19. FAILURE TO RETURN RENTED SERVICES OR EQUIPMENT
19.1 Late Return Fees. If you fail to return rented indoor services or equipment by the agreed-upon return date, you will be subject to a late return fee of £1000. For outdoor rented services or equipment, the late return fee will be calculated up to the cost of £15000 depending on the principal cost.
19.2 Failure to Return. In the event that rented services or equipment are not returned due to theft, loss, or if you become uncontactable, you will still be liable for the late return fees as specified in Clause 19.1.
19.3 Assessment of Fees. The late return fee will be assessed based on the type and value of the rented services or equipment. We reserve the right to charge the late return fee to the payment method provided by you at the time of rental or invoice you separately for the outstanding amount.
19.4 Notification of Late Return. We will make reasonable efforts to notify you of the impending late return and the associated fees. However, it is your responsibility to ensure the timely return of the rented services or equipment.
19.5 Right to Withhold Services. In the event of non-compliance with the return terms, we reserve the right to withhold further services or rentals until the outstanding fees are settled.
19.6 Dispute of Fees. If you believe that the late return fee has been applied in error, you may dispute the charges by contacting us within seven (7) days of receiving the fee notification.
19.7 Payment of Fees. Late return fees are payable within thirty (30) days of the date of the fee notification. Failure to pay the fees within this period may result in additional charges and legal action to recover the outstanding amounts.
19.8 Release of Liability. By agreeing to these Terms, you acknowledge and agree that late return fees are a genuine pre-estimate of the losses we would incur due to the late return of rented services or equipment and are not penalties.
